Knowledge Owner Dashboard
Monitor answer usefulness, unresolved questions, and source coverage.
Feedback trends
4
Useful
2
Incomplete
2
Inaccurate
Distribution across 8 feedback responses
Escalation requests
- ESC-221OpenClaims
Are flood-back events covered under the standard home policy?
Context: Customer asked about a sewer flood-back following heavy rain.
Created 2026-09-15
- ESC-218OpenCustomer Onboarding
Can a customer change their policy start date after activation?
Context: Onboarding team query from a new customer.
Created 2026-09-11
- ESC-210ResolvedPolicy Servicing
What is the maximum refund percentage after 6 months?
Context: Cancellation outside cooling-off period.
Created 2026-09-02